Refund policy

PLEASE NOTE: ALL SALES ARE FINAL. We cannot issue refunds, exchanges, etc. Please double check that you have everything in your cart.

 

DAMAGES:

Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS, UPS, or FedEx website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage. Without photos we cannot validate damage and cannot get a refund for your items being damaged. In those cases, you will need to submit a claim to the shipping company to receive a refund. Email photos, name, and order number to weatheredheartsdesigns@gmail.com